"As a result of this nation’s single worst terrorist act, which occurred on Sept. 11, 2001, at the World Trade Center in New York City, the Fire Department of New York (FDNY) was mandated to take major steps to improve and enhance its communications procedures, equipment and infrastructure."
"Five years have passed, and, although the incident was by many reports — including the 9/11 Commission Report—handled well, there were lessons learned, lessons reinforced and actions taken, locally and throughout the nation, to better prepare communities to deal with disasters of all manner and type in the future. Many of these actions I believe have already improved public safety communications every day, on every incident—big and small, routine and exceptional. Some of the improvements probably would not have occurred were it not for 9/11."
"Four properties in East Hampton Town have the address 419 Montauk Highway. There is one each in Wainscott, the village of East Hampton, Amagansett and Montauk. A recent mistake by a town emergency dispatcher sent an ambulance to the wrong 419 Montauk Highway as a 51-year-old man suffered a fatal heart attack."
46-page PDF document. This standard shall cover the installation, performance, operation, and maintenance of public emergency service communications systems and facilities.
"Making a case for the public safety communications ‘professional’."
Article on Public Safety Answering Point. "A Public Safety Answering Point (PSAP), sometimes called "Public Safety Access Point", is a call center responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services."
National Fire Protection Agency document which is for sale or can be viewed online. Viewing online requires logging in to NFPA website. "This standard identifies the minimum job performance requirements for public safety telecommunicators."
Website which shows different blogs of challenges faced with regards to communications. Also has blogs on communications lapses which result to injury or death.